Returns Information
We operate a 30 day refunds and return policy.
If you change your mind you must return the product back to us within 30 days of delivery
Please include a copy of your invoice and a note stating reason for return.
Additional keys, locks keyed alike or built to code are non refundable as they are personalised made to order goods.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charges otherwise not.
It is the buyers responsibility to arrange the return of goods to us. We do not offer a collection service for returning items.
Items must be returned including original product packaging and accessories.
We reserve the right to refuse any returns that do not comply with this policy.
Please post returns to the following address:
Home Secure (Online)
Unit 5, Brookfield Drive
Liverpool, L9 7AJ
United Kingdom
